LoveBite AI Ltd
TERMS AND CONDITIONS
Last updated: 1st December 2025
These Terms and Conditions (“Terms”) govern the supply and use of LoveBite AI’s AI and video software platform and related services.
 
1. DEFINITIONS AND INTERPRETATION
In these Terms:

• “Agreement” means these Terms together with any Order Form.

• “Customer” means the business entity purchasing the Services.

• “End Users” means customers, guests or staff of the Customer who interact with the Services.

• “LoveBite AI”, “we”, “us” means LoveBite AI Ltd (company number [●]), a company incorporated in England and Wales.

• “Order Form” means an online order, subscription sign-up or written agreement referencing these Terms.

• “Platform” means LoveBite AI’s proprietary AI and video software platform.

• “Services” means access to the Platform, including AI Video Menus, AI assistants, analytics, hosting and support.

• “Subscription” means the recurring SaaS licence purchased by the Customer.

• “Customer Content” means menus, images, videos, branding, data or other materials supplied by the Customer.

 
2. CONTRACT FORMATION
2.1 A binding contract is formed when:

• the Customer submits an Order Form; and

• LoveBite AI accepts the order (including by provisioning access).

2.2 These Terms apply to the exclusion of any Customer terms unless expressly agreed in writing.
 
3. SERVICES
3.1 LoveBite AI provides a hosted, subscription-based SaaS platform delivering AI-powered video and conversational services for hospitality and travel businesses.
3.2 Services may include:

• AI Video Menus

• AI voice or text assistants

• Multilingual support

• Analytics and reporting

• Integrations with third-party systems

3.3 We may update, enhance or modify the Services from time to time provided functionality is not materially reduced.
 
4. SUBSCRIPTION & LICENCE
4.1 Subject to payment, LoveBite AI grants the Customer a non-exclusive, non-transferable, revocable licence to use the Services during the Subscription Term for internal business purposes.
4.2 The Customer must not:

• resell, sublicense or white-label the Services unless agreed;

• reverse engineer or copy the Platform;

• use the Services unlawfully or to generate harmful, misleading or illegal content.

 
5. FEES & PAYMENT
5.1 Fees are payable in advance on a monthly or annual basis as specified in the Order Form.
5.2 All fees:

• are exclusive of VAT, sales tax or similar;

• are non-refundable except as expressly stated.

5.3 We may suspend Services for non-payment after reasonable notice.
 
6. CUSTOMER CONTENT
6.1 The Customer:

• retains ownership of Customer Content; and

• grants LoveBite AI a worldwide licence to host, process and display it for the purpose of providing the Services.

6.2 The Customer warrants that:

• it owns or has rights to all Customer Content;

• Customer Content does not infringe third-party rights or applicable laws.

6.3 LoveBite AI is not responsible for the accuracy of menus, pricing, allergens or descriptions provided by the Customer.
 
7. AI-SPECIFIC TERMS
7.1 AI Output

• AI-generated responses and recommendations are probabilistic and may be inaccurate or incomplete.

• The Customer remains responsible for all business decisions, customer interactions and compliance.

7.2 No Professional Advice

• AI outputs do not constitute legal, financial, medical or regulatory advice.

7.3 Training & Improvement

• LoveBite AI may use anonymised and aggregated interaction data to improve the Platform, but will not use Customer Content to train general models without consent.

 
8. DATA PROTECTION
8.1 Each party shall comply with applicable data protection laws, including UK GDPR, EU GDPR and US equivalents where applicable.
8.2 LoveBite AI acts as data processor where it processes personal data on behalf of the Customer.
8.3 A Data Processing Agreement (“DPA”) may apply and is incorporated by reference.
 
9. AVAILABILITY & SUPPORT
9.1 We aim for high availability but do not guarantee uninterrupted service.
9.2 Scheduled maintenance and emergency downtime may occur.
9.3 Support is provided in accordance with the applicable support plan.
 
10. THIRD-PARTY SERVICES
10.1 The Platform may integrate with third-party services (e.g. POS, booking systems, LLM providers).
10.2 LoveBite AI is not responsible for:

• third-party outages;

• changes to third-party APIs;

• third-party data accuracy.

 
11. INTELLECTUAL PROPERTY
11.1 All intellectual property rights in the Platform and Services remain with LoveBite AI.
11.2 Nothing in this Agreement transfers ownership of LoveBite AI IP to the Customer.
 
12. CONFIDENTIALITY
12.1 Each party shall keep confidential any non-public information disclosed by the other.
12.2 Confidentiality obligations survive termination.
 
13. WARRANTIES & DISCLAIMERS
13.1 The Services are provided “as is” and “as available”.
13.2 To the maximum extent permitted by law, LoveBite AI disclaims all warranties, including fitness for purpose and non-infringement.
 
14. LIMITATION OF LIABILITY
14.1 Nothing limits liability for:

• death or personal injury caused by negligence;

• fraud or fraudulent misrepresentation.

14.2 Subject to clause 14.1:

• LoveBite AI shall not be liable for indirect or consequential loss;

• total liability in any 12-month period shall not exceed the fees paid by the Customer in that period.

 
15. INDEMNITY
15.1 The Customer indemnifies LoveBite AI against claims arising from:

• Customer Content;

• misuse of the Services;

• breach of these Terms.

 
16. TERM & TERMINATION
16.1 Subscriptions run for the agreed term and renew automatically unless cancelled.
16.2 Either party may terminate immediately for material breach not remedied within 30 days.
16.3 Upon termination:

• access ceases;

• outstanding fees remain payable.

 
17. FORCE MAJEURE
Neither party is liable for delays caused by events beyond reasonable control.
 
18. ASSIGNMENT
The Customer may not assign this Agreement without consent. LoveBite AI may assign as part of a corporate transaction.
 
19. GOVERNING LAW & JURISDICTION
19.1 This Agreement is governed by English law.
19.2 The courts of England and Wales have exclusive jurisdiction, unless otherwise agreed in writing for non-UK customers.
 
20. GENERAL

• If any provision is invalid, the remainder remains in force.

• This Agreement constitutes the entire agreement.

• Amendments must be in writing.

 
21. CONTACT DETAILS
LoveBite AI Ltd
115 Dudley Road, Walton on Thame,Surrey KT12 2JY, U.K.
Email: info@lovebiteai.com
Website: www.lovebiteai.com